Shipping & delivery

KOPPER ONE pieces are hammered, pierced and finished by hand in our workshop in Fes, Morocco. Many are made to order, so preparation time depends on the piece, its size, the quantity and any customisation requested. ## Where we deliver Online orders can currently be delivered to the United States and to Europe (including the United Kingdom). The countries available are listed at checkout. For other destinations, or for project quantities, please contact us for a quotation. ## Shipping cost Shipping is charged as one flat price per order for your region. The exact amount is shown at checkout before you pay. Custom and trade orders are quoted individually. ## Production time Most pieces are made to order and are usually ready within 4–8 business days. Smaller pieces may ship sooner; large, custom or multi-piece orders can need additional time, which we will confirm with you. For custom orders, we may send photos or a short video of the finished piece for your approval before it ships. ## Carriers and delivery time We ship with express carriers such as FedEx Express, DHL Express, UPS or Aramex. Once your order has shipped, delivery usually takes 5–7 business days. Delivery times can vary with the destination, customs clearance, public holidays, weather or carrier delays, which are outside our control. ## Tracking When your order ships, we email you the tracking number. Tracking information can take a little time to update after the carrier collects the parcel. ## Customs, duties and import taxes International orders may be subject to customs duties, import taxes, VAT or other charges set by the destination country. These charges are not controlled by KOPPER ONE and are the customer's responsibility unless agreed otherwise in writing. Customs inspections can occasionally delay delivery. ## Delivery address Please check your delivery address carefully before paying. We are not responsible for delays or failed deliveries caused by an incorrect or incomplete address. If you need to change the address, contact us as soon as possible — we can only update it before the order ships. ## Damaged parcels Every piece is carefully packed for international transport, with protective packaging or a wooden crate when needed. If your order arrives damaged, please contact us within 48 hours of delivery and send: - photos of the damaged piece - photos of the packaging and the box from several angles - a photo of the shipping label These photos are required to open a claim with the carrier so we can resolve the issue with you. ## Lost or delayed parcels If your parcel is delayed, we follow up with the carrier for you. If a parcel is shown as delivered but has not reached you, the carrier may need to complete an investigation before we can offer a replacement or another solution. ## Handmade variations Because each piece is made by hand, slight variations in colour, finish, hammering, texture and size are normal. They are part of the character of handmade work and are not considered defects. ## Questions For any question about delivery, write to us at contact@kopperone.com.